Contact Us

We’re here to help

Contact Skin Care By Suzie for help with online orders, shipping, returns, rewards, skincare products, and hair loss concealers. Shopping online or visiting our salon in Redding, California? Choose the contact option below that works best for you.

Start with website chat for the fastest service. Open the chat or Live Support button on our website to ask a question.

How to contact Skin Care By Suzie

Website chat — recommended

Use the chat button on our website for order questions, product information, and help finding what you need. You can also leave your question and contact details so we can follow up.

Text support — 7 days a week

Text (530) 338-3914. Include a brief description of what you need and your order number, if applicable. Message availability does not guarantee an immediate reply.

Phone support

Call (530) 221-6222 and select extension 2 for online store support.

Phone support hours: Tuesday–Friday, 10:00 a.m.–5:00 p.m. Eastern Time, as currently listed for our online support. For help outside phone hours, use website chat or text.

Get help with your order

  • Order status or tracking: Check your shipping confirmation or sign in to your customer account to view orders. See our shipping information for shipping details.
  • Order changes or delivery problems: Contact us with your order number and the details of your request. For a damaged or incorrect item, include photos through chat or text.
  • Returns and exchanges: Visit our Returns page for instructions, eligibility, and the return request form.
  • Rewards or store credit: Open your customer account to check your balance, or read our rewards guide. Contact us if you need help applying a balance to your purchase.

Need help choosing a product?

Ask us about skincare routines, product use, ingredients, or hair loss and gray hair concealers. Tell us which product you are considering, your skin type or hair color, and what you would like help with. For skincare recommendations, mention the products you already use and any known ingredient sensitivities.

Salon location and appointments

Skin Care By Suzie
2793 Bechelli Lane
Redding, CA 96002
United States

Located in Mission Square Plaza. Get directions.

For salon services and booking, visit Services & Appointments or call (530) 221-6222, extension 1. Please confirm your appointment or visiting time before coming in.

Frequently asked contact questions

What should I include when contacting you about an order?

Include your name, order number, the email address used at checkout, and a brief explanation of the issue. Never send your password, sign-in verification code, or full payment card details.

Can I text you on the weekend?

Yes. Text support is available 7 days a week at (530) 338-3914. Response times may vary.

How do I ask about a return?

Start with the Returns page and its request form. If you have questions, contact us with your order number and the name of the item.

Send us a message

You can also use the contact form below. Include your order number for purchase-related questions and check that your email address is correct so we can reply.