Returns
We want our customers to e happy with their purhase , We offer a 30 Day Money back for any reason. , We understand not all skin care works for everybody, Just fill out our returns form and we will take care of it.
Returns:
To start your return, please enter the Name , Email and your order number provided to you at the time of purchase.
In the message section please tell us what you are returning and why, Also please tell us if it has been used. and if you want an exchange for an item.
Customers are responsible for the cost of return & shipping cost for exchanges.
If you would like save to a trip to the post office we can email an invoice for the cost of the return/exchange shippingor use your rewards to pay for the postage. once paid we will email you a pre-paid postage label so you can print it out and just give your package to your mail carrier.
Common Return Questions
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Regular retail sizes (Large professional sizes may not be returned if opened)
- In the original packaging
What items are non-refundable?
- Larger Professional Size
Are there any charges for return?
- There is no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
How soon will I get my refund?
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Refused Shipments
Shipments that are returned to us as "Refused" delivery will be refunded minus the actual shipping cost , even if the free shipping option was selected.
Undeliverables Shipments
Shipments that are returned to us as "Undeliverables" will be refunded minus the actual shipping cost , even if the free shipping option was selected. If the order is to be re-shipped the shipping fees will be deducted from your rewards account.